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Service Delivery and Organisation

Joint leads’ contact details

Dr Ben Hannigan, Reader, Cardiff School of Nursing and Midwifery Studies, Cardiff University, Eastgate House, 35-43 Newport Road, Cardiff, CF24 0AB

Telephone: 029 20917726

Email: hanniganb@cardiff.ac.uk


Dr Michael Coffey, Associate Professor, Dept of Public Health & Policy Studies, College of Human and Health Sciences, Swansea University, Swansea, SA2 8PP

Telephone: 01792 518521

Email: m.j.coffey@swansea.ac.uk


Members of the Service Delivery and Organisation Research Development Group (SDO RDG) are drawn from across the mental health stakeholder field, and share a concern with researching, and improving, the organisation and delivery of services. Members include people with personal experience of using services, academics, practitioners and managers, and people who work in universities, in the NHS, in campaigning and third sector organisations and in independent capacities.

Group Membership

SDO Members list


We aim to secure research income to support high-quality investigations into the organisation and delivery of mental health care, with the ultimate goal of producing findings of national and international significance capable of informing the future development of services in Wales, the UK and globally.

Summary of activity

We were amongst the first research development groups to form in Wales, holding our inaugural meeting, in Cardiff, in January 2007. Since then, members have been meeting regularly with a focus on producing research bids on topics related to the organisation and delivery of care. We have made increasing numbers of research bids in the last five years and members have been funded to investigate areas such as the composition of community mental health teams, the system impact of crisis resolution and home treatment, peer support in mental health settings, the delivery of health and social care and its effects on workers, the development of standardised indices of social inclusion and finally reducing harm in the first week of admission to psychiatric hospital. We are continuing to submit bids to multiple sources to fund projects that will produce evidence of how modes of services delivery can best improve patient outcomes.


Publications by members of the group are listed, as they appear, in our quarterly reports. A selection of papers, books and reports to funders are given here:

  • Coffey M. (2011) Resistance and challenge: competing accounts in aftercare monitoring. Sociology of Health and Illness 33 (5) 748-760
  • Hannigan B. and Allen D. (2011) Giving a fig about roles: policy, context and work in community mental health care. Journal of Psychiatric and Mental Health Nursing 18 (1) 1-8
  • Hannigan B. and Coffey M. (2011) Where the wicked problems are: the case of mental health. Health Policy 101 (3) 220-227
  • Huxley P., Evans S., Baker C., White J., Philpin S., Onyett S. and Gould N. (2011) Integration of social care staff in community mental health teams. Southampton: NIHR SDO Programme.
  • Huxley P., Evans S. and Madge S. et al (2011) Development of a social inclusion index to capture subjective and objective life domains. Southampton: NIHR HTA Programme.

Meetings and events

The group meets regularly, and usually with the intention of planning and working on submission of specific research bids.

Specific funding sources

Our research has been funded through Department of Health funding strands including the Service Delivery and Organisation (SDO) Programme, the Health Technology Assessment (HTA) Programme, the Research for Patient Benefit (RfPB) Programme, through National Institute for Health Research (NIHR) Programme grants and the Policy Research Programme (PRP). We have also been funded for specific projects by the Research Capacity Building Collaboration (rcbc) Wales, the Health Foundation, the Care Council Cymru and the Wales Office for Research and Development (WORD).